MAKAT, May 28, 2009 -- The contact center industry in the Philippines will continue to grow in 2009 despite the global economic slowdown, based on the general consensus among members of the Contact Center Association of the Philippines (CCAP), the country’s official trade group for outsource and in-house contact centers.

However, the challenge to achieve cost savings and new growth areas remains. These critical issues and strategies will be discussed during the upcoming CCAP Annual Call Center Conference & Expo 2009 with the theme "Navigating Through the Global Crisis" this July 15-16, 2009 at the SMX Convention Center, Pasay City.

The CCAP Annual Call Center Conference & Expo 2009 is the flagship event of the contact center industry, which attracts around 6,000 executives, managers, supervisors and agents of outsource and in-house contact centers. Now on its fifth run, the convention, exhibit and job fair features more panel discussions with CEOs, analysts, economists, support sectors and call center agents; 32 new conference topics on operations, HR, technology and career development; a new conference track for call center startups called Call Center 101 Plus; more booths at the expo with the latest products and services and a bigger job fair with more job openings.

The conference sessions follow the theme with topics focused on generating revenues and cost efficiencies, such as "Fueling growth through mergers and acquisitions", "Recession-proof your call center", "Impact of efficient supply chain management on your bottom line", "Low cost and effective recruitment strategies", "Tried-and-tested tactics for retaining your top people", "Using technology to generating cost savings", "New trends in call center automation", "Motivating your team to achieve key metrics" and "Work-life balance in a 24/7 world", among others.

Interested parties may contact the CCAP Secretariat at tel. no: 889-7763 or telefax nos. 886-4407 and 844-8341 or email events@ccap.ph.

---

About CCAP
The Contact Center Association of the Philippines (CCAP) is the official organization of outsource and in-house contact center service providers in the country. It was established in October 2001 by seven founding member companies. Today, it counts 53 of the largest local and multinational contact centers in the country, namely Accenture, AccessCall, Acquire Asia Pacific, Admerex, Advanced Contact Solutions, Aegis PeopleSupport, Alorica, Bayan Telecommunication, CA Telemarketing, ContactCenter.Com, Convergys, Cordia, ePerformax, ePLDT Ventus, eTelecare, Genpact Services , Global Contact Services, Globe Telecom, Havenlink, HTMT, IBM Daksh, i-Contacts, ICT Group, Infocom, i-Tech, KGB, Magellan, Mirof Comlink, MPI Outsourcing, NCO Group, One Global Contact Center, One World Connections, PacificHub, Pilipinas Teleserv, PIASI, Rainmaker Asia, Samsung, Siemens, Sitel, Startek, Stellar Global Solutions, Sterling Global, Sykes, Teleperformance, TeleTech, Telus, The Thomson (Philippines) Corporation, Transcom, Transcosmoslogicall, Visaya KPO, Vision-X, Voiceville, and Winsource Solutions. Learn more about CCAP at www.ccap.ph.